Which we did to get our crew member, a non smoker, a non smoking room. To change the second room they claimed we had to pay the difference between the group rate and the normal rate. We had another room reserved for a crew member the next day, she was also able to get him a non smoking room. She then called back to state that there were other rooms on floors that are closed because not enough housekeeping staff. She called for manager, whom stated she would see what she could do. They offered an air cleaner, never brought it. We went to the room, terrible, smoking rooms are concentrated with smoke. Front Desk said they could not do anything. We complained, wife is allergic, could not use them. When we arrived they stated we had reserved smoking rooms, they were full and that was all they had. Wife booked 2 non smoking rooms, when got confirmation it stated '2 Queens' nothing about smoking or non smoking, this day and age a lot of hotels are total non smoking, Since it did not say 'smoking' she assumed they where non smoking. Finest Punta Cana By The Excellence Collection All Inclusive.
